PinProsPlus prides itself in our exceptional customer service and fast turnaround. But ultimately you make us successful– so we want to make sure we take good care of you. If you have a concern don’t hesitate to contact us as we will stand behind all of our products.
Below is a list of our policies:
Privacy: You provide confidential information to PinProsPlus such as names, addresses, credit card information, and phone numbers. We take serious the protection of this information and ensure that it is protected and safe guarded in a secure system. Be assured that we will not sell or distribute your information to outside entities or individuals.
Refund: PinProsPlus makes two promises when accepting your order. First, we will deliver on time. If we fail to meet the promised delivery and you miss your event we will refund your money. Second, we promise to manufacture the product to the artwork specifications you approve. If we fail to meet the specs we will remake the product until we get it right at no charge to you. We would expect that you notify us within 7 days of receiving the pins of any issue or defects that may have occurred.
Shipping: Standard lead time for all our products is 3 weeks from order confirmation. However it may be shorter or longer depending on your specific requirements. We utilize all shipping carriers, however our preference is UPS ground. Shipping is FREE for the normal 3 week lead time. Rush shipping charges may apply if your deadline is shorter than 3 weeks. Our photodome pins can be produced in as little as 1 day depending on quantity, so if you have rush needs this would be the product for you.
Legal ownership of logos, trademarks and copyrights. When you submit your design to PinProsPlus, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person/entity’s intellectual property rights.
Color Matching: PinProsPlus will produce your products based on PMS colors. This is not an exact science, but is very close. However, all monitors and printers do not display colors in the same way so to confirm your color choices it is important that you consult a local artist or a physical pms/pantone color chart.
Disclaimer of Warranty. WE DO NOT WARRANT OR GUARANTEE THE MERCHANTABILITY OR FITNESS OF THE PRODUCTS WE MANUFACTURE FOR ANY PARTICULAR PURPOSE, USE OR EVENT.